UK Returns policy

Returns & Refunds Policy (UK)

Last updated: [19/11/2025]

Thank you for shopping with Wealth Money.

We want you to be completely satisfied with your purchase. This Returns & Refunds Policy explains your rights and how to return items in compliance with UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

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1. Your Right to Cancel (Online & Distance Purchases)

If you purchased online, by phone, or by mail order, you have the legal right to cancel your order within 14 days of receiving the goods.

• You must notify us of your cancellation within 14 days.

• After notifying us, you have another 14 days to return the items.

• Once we receive the returned items, we will process a refund within 14 days.

Exclusions:
The right to cancel does not apply to:

• Custom or personalised items

• Perishable goods

• Sealed products that cannot be returned once opened (e.g., certain cosmetics or hygiene products)

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2. Faulty or Damaged Items

Under the Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement if your item is faulty or not as described.

• If the item is faulty within 30 days, you may request a full refund.

• After 30 days, we may offer a repair or replacement.

• Faulty items will be returned at no cost to you.

Please provide photos or details of the fault when contacting us.

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3. Change-of-Mind Returns (In-Store Purchases)

If you purchased in-store, returns for non-faulty items are offered at our discretion.

Our standard goodwill policy:

• Items may be returned within 14 days of purchase.

• Items must be unused, in original condition, and with proof of purchase.

• Refunds will be issued to your original payment method.

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4. How to Return an Item

To arrange a return, please contact us:

Email: info@wealth-money.net

Please include:

• Your name

• Order number

• Reason for return

• Whether you want a refund, exchange, or replacement

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5. Return Costs

• If the item is faulty, we cover all return shipping costs.

• If you are returning an item due to change of mind, you are responsible for the return postage.

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6. Refunds

Once your return is received and inspected, we will notify you.
Refunds will be processed to your original payment method within 14 days of approving the return.

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7. Exchanges

Exchanges are subject to stock availability.
If the requested item is unavailable, we will issue a refund instead.

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If you want, I can customise this policy with your business name, return periods, special exceptions, or tone (formal, simple, friendly, etc.).